Who should use CDM Quality Care?

 

Everyone working in the health care system who wants to make decisions based on optimal quality care will benefit. You might want to improve the operations of an existing program, or develop a new one that will be better adapted to a specific need or population of patients.

 

Physicians

Developing and introducing a process that help ensuring an integrated model for managing chronic diseases provides doctors interdisciplinary support for this essential task. Integrating certain professional practices and various levels of services can even reduce work overloads. Implementing an evaluative approach to choosing the best clinical practices is essential, because of increasing pressures on scarce economic resources. There is a need to refocus on targets, such as the best practices specific to chronic disease and patient quality indicators. Focus, as is often the case, should not be placed exclusively on administrative indicators of performance.

 

Building a team of healthcare professionals

Adopting a process for managing chronic diseases can optimize services, facilitate cooperation among all caregivers, and make each professional's role easier. Such a process can also prevent the duplication of roles and the fragmentation of services, as well as promote continuity of care and a better knowledge of available services. This, in turn, can raise the patient and their family's level of satisfaction regarding the care provided.

 

Healthcare administrators

Chronic diseases are a major challenge for governments and healthcare systems alike. Unfortunately, because most institutions use an organizational model centred on acute illnesses, managers are often unable to meet these new demands if changes aren't made. The patient care process discussed on this Web site will facilitate the introduction of an organizational model focused on chronic disease management, help avoid common pitfalls, and improve results in the short, medium, and long term. The evaluation process has to focus on targets, such as the best practice specific to chronic disease and patient quality indicators. Focus should not be placed exclusively on administrative indicators of performance

 

Quality teams

Quality control committees in healthcare institutions should, in the near future, be able to evaluate the care provided in a context where optimal care is delivered to chronically ill patients. Current quality indicators in most healthcare institutions measure only the therapeutic aspects of the acute phase of the disease (e.g., length of stay). Quality indicators should be put in place to assess whether and to what degree the integration of professional practices and various levels of services improve the management of chronic diseases. The patient care process discussed on this site will facilitate the introduction of new quality indicators.

Physicians, other healthcare professionals, healthcare administrators and quality teams can all benefit from using the CDM Quality Care and this will help redefining quality indicators.